Frequently Asked Questions

It starts with a free in-home estimate where we measure every opening, talk through your goals, and build a written line-item quote. Once you approve, we order the windows or doors, pull the permit with the City of Hialeah, and schedule your installation date. On install day, our crew protects your floors and furniture, removes the old units, sets the new ones square and plumb, insulates, seals, and trims both inside and out. We register both warranty layers before the truck leaves the driveway, and we walk the job with you to make sure everything is right.

Most window replacement projects in Hialeah homes take one to three days on site once the product arrives. A typical single-story home with eight to twelve windows is usually a one or two day job for our crew. Larger projects, second-story work, or full door system replacements can extend to three or four days. The bigger variable is lead time: custom windows and impact-rated units often take three to eight weeks from order to delivery. We'll give you a clear timeline when we quote the job, and we'll be there when we say.

Yes. Window and door replacement in Hialeah requires a permit through the City of Hialeah Building Department, especially for impact-rated installations where product approvals and inspection records matter for your insurance and resale value. We handle the permit application, schedule the inspections, and make sure the job passes before we call it done. If a homeowner tries to skip the permit, they risk code violations, insurance complications, and trouble when they sell. We don't cut that corner, and we never will. It's part of doing the job right.

You can absolutely replace just one window. There's no requirement to do a whole house at once, and we've replaced plenty of single units in Hialeah homes where one window failed, fogged, or wouldn't open. That said, if your windows are all the same age, you may find that phased replacement costs more in the long run due to repeated permit trips and mobilization. We'll give you an honest recommendation based on the condition of your existing units, and we'll quote a single window or the full home, whichever you prefer. Either way, the workmanship warranty applies.

Expect our crew to arrive at the time we scheduled, lay down floor protection, and set up a clean work area before we start removing your old windows or doors. You'll hear normal construction noise, and there will be brief periods where an opening is exposed, but we work opening by opening to minimize that. After each unit goes in, we insulate, seal, and trim, then clean up as we go. At the end of the day, we walk the job with you, show you how everything operates, and register your warranties. You'll get a final walkthrough before we leave.

We install and service quality manufacturer lines including Andersen, Pella, and Marvin, and we'll quote them side by side on paper so you can compare glass packages, frame materials, and warranties apples to apples. We don't push one brand over another. Different Hialeah homes have different needs: a 1960s ranch in West Little River may want a different unit than a newer build in Doral or Country Club. We recommend based on your budget, your exposure, and whether you need impact-rated product, then stand behind whatever we install through both warranty layers.

We replace both glass and full window units. If the frame is sound and the sash is in good condition, replacing the insulated glass unit, or IG, is often the more economical fix for fogged or failed seals. The cost runs less than a full window replacement and usually takes under an hour per pane. If the frame is rotting, out of square, or no longer holding hardware properly, a full replacement is the right call. We'll tell you honestly which one your situation needs. Call (386) 977-5410 and we'll come evaluate it.

Hialeah sits within the Miami-Dade County high-velocity hurricane zone, which means any new or replacement window or door must meet strict impact or wind-borne debris standards under the Florida Building Code and Miami-Dade product approval requirements. Whether you're replacing one window or forty, the new units need the proper design pressure rating and product approval for your specific elevation and location. We only quote Miami-Dade approved impact products for Hialeah projects, and we handle the paperwork and inspections that go with them. It keeps your home safer and your insurance cleaner.

Vinyl windows insulate well and resist corrosion, which matters in Hialeah's humid, salty coastal air. Aluminum is strong and slim-framed, but it conducts heat; thermally broken aluminum addresses that at a higher price. Wood windows look beautiful but demand more maintenance in south Florida humidity and are prone to swelling and rot if not perfectly sealed. For most Hialeah homeowners, vinyl or thermally broken aluminum with impact glass delivers the best balance of durability, energy efficiency, and price. We'll walk you through the tradeoffs in plain language before you choose.

Every pro working under the TruePane name is required to hold the license and insurance their state and county require for window and door installation. For Hialeah work, that means compliance with Florida and Miami-Dade County contractor licensing rules and the City of Hialeah permitting process. We pull permits, pass inspections, and carry the coverage a legitimate window and door company should carry. When you hire us, you're hiring a brand that stood behind its workmanship for almost two decades. Ask us for documentation anytime before you sign; a good company will show you without hesitation.

Our Hialeah team is local, and the people who show up to install your windows and doors work under the TruePane name and our standards. We train our own installers on proper flashing, sealing, and setting so the craft stays consistent from job to job. TruePane grew out of a window crew, and we've kept that tradesman mindset: the people doing the work are accountable to the name on the truck. You'll know who's in your home, and they'll treat it the way Dale Kessler demands, which is the way we'd treat our own mother's house.

First, get yourself and your family away from the broken glass and into a safe interior room. Do not try to remove large shards or the remaining glass yourself. If water is entering, place a bucket or towels to minimize damage, but don't climb or reach through a shattered impact window. Once the storm passes, call us at (386) 977-5410 during our business hours: Monday through Friday 7:30 AM to 8:00 PM, Saturday 7:30 AM to 7:30 PM, and Sunday 7:30 AM to 7:30 PM. We can assess the damage, board up if needed, and order the replacement unit.

We understand a broken window or door feels urgent, especially with a home exposed to Hialeah's weather and security concerns. We answer the phone with a live coordinator during our business hours, and we'll work with you on the fastest honest path to get your opening secured and quoted. Our hours are Monday through Friday 7:30 AM to 8:00 PM, Saturday 7:30 AM to 7:30 PM, and Sunday 7:30 AM to 7:30 PM. Call (386) 977-5410 and tell us what happened. We'll tell you straight what can be done and when.

When a window or door is compromised in Hialeah, securing the opening is step one, and we can help arrange proper board-up protection so your home isn't exposed to weather or intruders while the replacement unit is being made. We work with you to get the opening measured, protected, and quoted so the permanent fix follows as quickly as product availability allows. Call us at (386) 977-5410 during business hours and our local team will guide you through the next steps without pressure or runaround.

Every window and door we install carries two layers of protection: the manufacturer's product warranty on the unit itself, and our Keystone Standard workmanship warranty covering the installation for 90 days with no arguing. We register both warranty layers, with durations stated in writing, before the truck leaves your driveway. If something isn't right, we come back. That's the whole promise: if the pane is not true, the job is not done. We don't hide behind fine print, and we don't make you chase a phone tree to get service.

The Keystone Standard is our promise applied to every window and door job: both warranty layers in writing, durations stated clearly, 90 days on our workmanship, and no arguing if something needs attention. It's the same standard Dale Kessler set when TruePane split off in 2008, and it hasn't changed. The manufacturer warranty covers the product defects like seal failure or hardware failure. Our workmanship warranty covers the install: leaks from improper flashing, binding sashes from an out-of-true set, trim issues. If we set it wrong, we fix it. Simple as that.

We handle registration for you. Before our install crew leaves your Hialeah home, we register both the manufacturer product warranty and our Keystone Standard workmanship warranty and provide you the paperwork with durations and coverage stated in writing. You don't need to mail in cards or create online accounts. If a seal fails or a sash binds down the road, call (386) 977-5410 and our team will pull your file and start the service process. Keeping your warranty records straight is part of the job, not an extra fee.

A fogged insulated glass unit means the seal has failed, and that falls under the manufacturer's product warranty when it happens within the coverage period. Call us at (386) 977-5410 with your install date or warranty paperwork. We'll verify the coverage, order the replacement IG or unit, and schedule the swap. Because we registered your warranties at install, there's no paperwork hunt on your end. If the fog is between the panes, it's a seal failure. If it's on the interior surface, it's a humidity issue inside the home, which is different. We'll help you tell which is which.

We do, within reason. If you have a window or door in your Hialeah home that's binding, fogged, or leaking and it was installed by another company, we're happy to come assess it and give you an honest recommendation. Sometimes it's a simple hardware adjustment or a replacement IG unit. Sometimes the original install was so far out of true that replacement is the only honest fix. Either way, you'll get a straight answer and a written quote on the repair. Call (386) 977-5410 to schedule an evaluation.